This Return & Refund Policy (“Policy”) governs the terms under which refunds may be issued by
Hostycare. This Policy applies to all services purchased through
https://www.hostycare.com.
By accessing, purchasing, or using any service provided by Hostycare, you acknowledge that you have
read, understood, and agreed to be legally bound by this Policy, along with our Terms of Service and
Privacy Policy.
1. Definitions
Company: “Hostycare”, having its registered business address at
4/111, Vikalp Khand, Gomti Nagar, Lucknow – 226010, India.
Customer / User: Any individual, business, or legal entity purchasing or using
Hostycare services.
Services: Includes but is not limited to web hosting, VPS, cloud servers, reseller
hosting, domains, licenses, add-ons, and managed services.
Website: https://hostycare.com
You / Your: Refers to the Customer or User of Hostycare services.
2. Account Activation & Billing
Payments made via credit card, debit card, net banking, UPI, or PayPal are processed instantly and
services are activated automatically after successful verification.
Payments made via cheque may take up to five (5) business days to clear. Services paid via cash or
postal order will be activated on the same business day upon confirmation.
3. Money-Back Guarantee
The money-back guarantee is strictly available to first-time customers only.
Customers who previously held an account, cancelled it, or maintain multiple accounts are not eligible.
4. Refund Eligibility
4.1 Eligible Services
Shared Hosting – 30 Days
WordPress Hosting – 30 Days
cPanel Hosting – 30 Days
VPS Hosting – 7 Days
Reseller Hosting – 7 Days
Cloud Hosting – 7 Days
WooCommerce Hosting – 7 Days
Windows VPS Server – 7 Days
Refund eligibility applies only to annual or longer billing cycles. Monthly, quarterly, and short-term
plans are not eligible for refunds.
Refunds are approved only in cases of genuine technical issues that remain unresolved by our support
team.
4.2 Non-Refundable Services
Special Hosting Plans (₹29)
Free Hosting & Email Hosting
Dedicated Servers
Domain Registration, Transfer, or Renewal
WHMCS & Control Panel Licenses
Microsoft OS / SQL Licenses
Any Paid Software or License
SSL Certificates
SiteLock, CodeGuard
Website Builder
Add-on Services & Managed Support
LiteSpeed & Softaculous
5. Refund Deductions
If your hosting plan includes a free domain or paid license, the cost of such items including
applicable GST will be deducted from the refund amount.
Refunds do not include taxes, setup fees, bank charges, payment gateway fees, or administrative costs.
6. Platform & Technical Limitations
OpenVZ VPS does not support GUI, kernel upgrades, or BIOS modifications. KVM Cloud Hosting supports
kernel upgrades but not BIOS modifications.
Requests outside supported platform capabilities are not eligible for refunds.
7. Service Suspension or Termination
No refunds will be issued if services are suspended or terminated due to violations of our Terms of
Service, illegal usage, abuse, or misuse of system resources.
8. Refund Request Process
Log in to your Hostycare Client Area
Submit a ticket under the Support section
Clearly mention your refund request and reason
Approved refunds are processed within 5–7 working days. Actual credit time may vary depending on your
bank or payment provider.
9. Cancellation Policy
Cancellation requests must be submitted through the Client Area. Refund completion may take up to two
(2) weeks from the date of approval.
10. Governing Law & Jurisdiction
This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes
shall be subject to the exclusive jurisdiction of courts located in Lucknow, Uttar Pradesh, India.
11. Policy Modifications
Hostycare reserves the right to modify this Policy at any time. Continued use of services after changes
constitutes acceptance of the revised Policy.